Last updated: September 2, 2026
These Terms of Service ("Terms") govern your access to and use of the website, client portal, consultation booking tools, payment pages, and related services operated by EAGLES OCEAN BLUE ("we", "us", or "our"). By accessing or using our services, you agree to these Terms.
If you do not agree, please do not use our website or services. We may update these Terms from time to time. The "Last updated" date above shows when they were last revised.
1. Who we are
EAGLES OCEAN BLUE provides relocation, immigration, study, work, document, translation, accounting, and related advisory services for clients moving to or operating in Europe. Our registered contact details appear at the end of this document.
2. Our services
Depending on the package or request you choose, our services may include:
- Consultations and case assessments
- Document preparation, review, and submission support
- Visa, residence, tax, and registration assistance
- Translation and certification coordination
- Accounting and tax compliance support
- Online payments, case tracking, and client portal access
Unless expressly agreed in writing, our services are administrative, procedural, and advisory support. They do not replace independent legal, tax, or financial advice where your situation requires it.
3. Eligibility and accounts
- You must provide accurate, complete, and current information when registering, booking, or submitting a request.
- You are responsible for safeguarding your login credentials and for all activity under your account.
- You must notify us promptly if you suspect unauthorized access to your account.
- We may refuse, suspend, or close an account if information is false, incomplete, abusive, or used in violation of these Terms or applicable law.
4. Consultations, requests, and engagement
- Submitting a form, booking a consultation, or paying a fee does not by itself guarantee acceptance of your case.
- We may decline or stop work on a case if required documents are missing, deadlines cannot be met, payment is overdue, or the request falls outside our scope.
- Any timelines we provide are estimates only and may change because of authority processing times, third-party delays, or missing information from you.
- You must review drafts, forms, and instructions we send you and confirm accuracy before submission to authorities or third parties.
5. Fees, invoices, and payments
- Prices shown on the website, in proposals, or in payment links are valid for the scope described at the time of purchase.
- Government fees, courier charges, notary costs, translation fees, and other third-party expenses are usually separate unless explicitly included.
- Online payments may be processed through approved payment providers such as PayPal or card processors. By paying, you also accept the provider's terms where applicable.
- Fees already incurred for work performed, third-party services ordered, or authority submissions made are generally non-refundable unless we state otherwise in writing.
- We may suspend services for unpaid balances.
6. Your responsibilities
- Provide genuine documents and truthful information at all times.
- Respond promptly to our requests for signatures, clarifications, or additional evidence.
- Ensure that you have the legal right to share any document or personal data you upload.
- Comply with immigration, tax, employment, and other laws applicable to your situation in each country involved.
- Use our website and portal lawfully and refrain from interfering with security, scraping, spamming, or abusive behaviour.
7. No guarantee of outcomes
Immigration, residence, study, work, tax, and authority decisions are made solely by the relevant public bodies, banks, schools, employers, or other third parties. We do not guarantee approval, issuance of documents, processing times, or any particular result. Our role is to help you prepare and submit complete applications based on the information you provide.
8. Intellectual property
All website content, branding, templates, guides, and materials we create remain our property or that of our licensors. You may use materials we provide to you for your personal case only. You may not copy, resell, publish, or redistribute our materials without written permission.
9. Limitation of liability
To the maximum extent permitted by applicable law, EAGLES OCEAN BLUE is not liable for indirect, incidental, special, consequential, or punitive damages, or for losses arising from authority decisions, third-party delays, incomplete information supplied by you, force majeure events, or use of the website beyond our reasonable control. Our total liability for any claim relating to a paid service is limited to the amount you paid us for that specific service, except where a mandatory consumer or legal rule provides otherwise.
10. Third-party websites and providers
Our website may link to external sites or rely on third-party tools for payments, messaging, hosting, analytics, or document handling. We are not responsible for the content, security, or practices of third parties. Your use of third-party services is subject to their own terms and policies.
11. Privacy
Our collection and use of personal data is described in our Privacy Policy. By using our services, you acknowledge that you have read it.
12. Suspension and termination
We may suspend or terminate access to the website, portal, or services if you breach these Terms, fail to pay, provide fraudulent information, or if continued service would create legal or operational risk. Sections that by nature should survive termination will continue to apply.
13. Changes to these Terms
We may revise these Terms to reflect changes in our services, legal requirements, or business practices. Updated Terms will be posted on this page with a revised date. Continued use after changes become effective constitutes acceptance of the updated Terms where permitted by law.
14. Governing law and disputes
These Terms are governed by the laws of Portugal, without regard to conflict-of-law rules. Courts in Lisbon, Portugal shall have exclusive jurisdiction, subject to any mandatory consumer protections in your country of residence.
15. Contact
Questions about these Terms may be sent to contact@eagles-ocean-blue.com or by phone at +351 920 684 935. Postal address: EAGLES OCEAN BLUE, Praça Martim Moniz, Centro Comercial Mouraria piso N 1 Loja 411, 1100-341 Lisboa, Portugal.