Data Deletion Instructions

Last updated: September 2, 2026

At EAGLES OCEAN BLUE, you can ask us to delete personal data we hold about you. This page explains who can submit a request, what we can delete, and how to contact us.

For general information about how we collect and use data, please read our Privacy Policy.

1. Who can request deletion

You may submit a deletion request if you are:

• A registered client who created an account on our website or client portal
• A person who submitted a consultation, service request, translation request, or payment through our website
• A person who contacted us by email, phone, WhatsApp, or social messaging and we stored your contact details
• A user of our Facebook, Instagram, or WhatsApp integrations who wants data linked to those channels removed

2. How to request deletion

Send us a deletion request using one of the methods below. To help us find your data quickly, include as much of the following as you can:

1. Step 1 — Choose how to contact us

   Email us at contact@eagles-ocean-blue.com, use our contact page, or write from the same email address or phone number you used with us before.

2. Step 2 — Use a clear subject line

   Write “Data deletion request” in the subject so your message is routed correctly.

3. Step 3 — Tell us who you are

   Include your full name, email address, phone number, and (if applicable) your client account email or case reference number.

4. Step 4 — Describe what you want deleted

   State whether you want all personal data removed or only specific information (for example: portal account, consultation form, uploaded documents, or marketing messages).

5. Step 5 — Confirm the request

   We may reply to verify your identity before deleting data, especially for account, payment, or document records.

3. What we may delete

Depending on your relationship with us, deletion may include:

• Client portal account profile and login credentials
• Contact details submitted through forms or consultations
• Uploaded documents you provided for a service request
• Notes and messages linked to your case, where deletion is permitted by law
• Marketing preferences and non-essential communication history
• Social or messaging identifiers connected through Meta/WhatsApp integrations, where applicable

4. Data we may need to keep

We cannot always delete everything immediately. We may retain certain records when required by law or for legitimate business purposes, such as:

• Invoices, payment records, and accounting entries required for tax and legal compliance
• Information needed to defend or respond to a legal claim or authority request
• Minimal logs kept for security, fraud prevention, or abuse investigation
• Data that has already been anonymised and no longer identifies you

5. How long it takes

We aim to confirm receipt of your request within a few business days and complete eligible deletions within 30 days, unless a longer period is required by law or the request is complex. We will tell you if we need more time or if part of your data must be retained.

6. Contact us

Send your data deletion request to contact@eagles-ocean-blue.com or through our contact page. Postal address: EAGLES OCEAN BLUE, Praça Martim Moniz, Centro Comercial Mouraria piso N 1 Loja 411, 1100-341 Lisboa, Portugal.